If you have any questions with regards to COVID19, please visit https://sacoronavirus.co.za/
Stay home. Stay safe. And remember that we are in this together!

Booking Terms and Conditions

1. New bookings may be held on a provisional basis for 30 days, with an option to extend for a further 30 days. All reservations, provisional or confirmed, will be notified in writing.

2. Rates are quoted in S.A. Rands, per person sharing, and are inclusive of breakfast. We have extended our 2020 rates valid through to 31 October 2021 for all existing and new bookings.

3. Rates include the TOMSA levy of 1% and VAT of 15%. Our VAT number is 4590158939.

4. Rates are subject to change with immediate effect if government levies/taxes should alter.

5. Full pre-payment must be made 14 days prior to guests’ arrival. In the event of nonpayment, guests may be billed direct. Credit terms will be offered by special arrangement.

6. Payment may be made by way of credit card or bank transfer. Our bank details are :

Account name: Tradefirm 1 (Pty) Limited
Bank: First National Bank Limited
Branch: Knysna
Branch code: 250655
Account number: 527 000 44797

Proof of payment should be emailed to accounts@belvidere.co.za.

7. Children between the ages of 2 and 11.99 years may be accommodated in a double suite cottage, sharing with two adults and will pay 50% of the adult rate, and those 12 years and older will pay 70% of the full adult rate. A baby under the age of 2 years may stay free of charge. Camp cots are available to hire at a cost of R100 per day.

8. The number of persons occupying any cottage will not exceed the number of beds provided or the number of persons booked.

9. No pets will be accepted.

CANCELLATION POLICY

Policies will be applicable as at date of arrival, not date of reservation

COVID-19 RELATED CANCELLATION POLICY

  • Between confirmation and 14 days prior to arrival – no cancellation fees
  • Penalty fees (fever at airport / imminent arrival / medically unfit – 14 days prior) ie: were on their way but were not allowed to get on plane due to negative temperature check
  • FIT’s – >14 days prior – defer for 12 months
  • Penalty fees (otherwise) ie: client decides not to travel
  • FIT’s – >14 days prior – 90% cancellation fee

To remain in place whilst the following reasons apply :

  • The WHO Pandemic status remains in place
  • The government in the guest’s country of residence, ie Germany, Austria, Switzerland restricts all but essential travel
  • For the duration that South Africa remains under official government lockdown that prohibits guest from traveling as per booked itinerary
  • International flights are cancelled with no alternative routings available for guest to use to reach the destinations in the itinerary

Only once all of the above reasons have been removed and guests can travel as pernormal, excluding any quarantine requirements, will standard cancellation policies be accepted again to replace above policy.

 

STANDARD CANCELLATION POLICY

  • 01 – 03 days prior to arrival – 80% of total accommodation charge
  • 04 – 06 days prior to arrival – 65% of total accommodation charge
  • 07 – 14 days prior to arrival – 50% of total accommodation charge
  • 15 – 21 days prior to arrival – 30% of total accommodation charge
  • 22 – 29 days prior to arrival – 25% of total accommodation charge
  • 30 days prior to arrival – 20% of total hotel costs

Should a guest’s stay be cut short for any reason then the hotel is entitled to charge the full amount of the accommodation. This is not dependent on hotel’s occupancy level. Guests should be advised to take out travel insurance. All cancellations are subject to an administration charge of R250 per cottage.
No verbal cancellations will be accepted. All cancellations must be communicated in either written or electronic format to our Reservations office.